This Privacy Policy explains how we collect, use, and process your personal data when you submit an IBAN discrimination complaint through our website. By submitting an IBAN discrimination complaint, you are agreeing to the processing of your submitted personal data by Wise (Privacy Policy). By signing you declare that all information you have entered is truthful and accurate. You agree to allow us to use and share this information - entirely anonymised - to explain this issue to the public, the media and policymakers. All cases submitted through this website will have personal identifiable information removed before they are shared with relevant authorities, the European Commission and the companies in this coalition. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

We take privacy and protection of your data very seriously and are committed to handling the personal information of every submission responsibly and in a way that meets the legal requirements of the countries in the European Union.

Responsible Authority
The responsible authority who operates the consumer complaints website (hereinafter: “Website”) is Wise a trading name of TransferWise Ltd, (“Wise”, “us”, “we”, “our'') an international business with headquarters on the 6th Floor of The Tea Building, 56 Shoreditch High Street, London E1 6JJ. Our registration number with the Information Commissioner’s Office UK (ICO) is Z2976089. If you have any questions about how we protect or use your data, please email us at [email protected] and/or [email protected].

Data we collect about you

When submitting a complaint, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”), such as:

  • Postcode
  • Country
  • IBAN country code

How we use this information
All information submitted through this website will be entirely anonymised to explain the issue of IBAN discrimination to the public, the media and policymakers. All personal identifiable information will be removed before shared with relevant authorities, the European Commission and the companies in this coalition. 

Disclosure of your information

  • We may share information with selected third parties. This won’t include personally identifiable information (PII).
        1. NationBuilder
        2. 123formbuilder
        3. Supporting members of the coalition
        4. The European Commission
        5. Relevant national authorities
        6. The media
        7. Analytics and search engine providers that help us improve and optimise our site
  • We may disclose your personal information (PII) to third parties:
        1. NationBuilder
        2. 123formbuilder

Usage of Data
We may automatically collect the following information: geographic location from where the complaint originates; technical information, including the Internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Legal basis for processing in the UK and the EEA
The legal basis that we use (in accordance with applicable legislation) to collect and process your data in the UK and the EEA (European Economic Area)  is consent, which you grant when you sign up to the Bière Sans Frontières campaign.  You can withdraw your consent at any time.

Transfer of data
We may transfer and store your data at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or as one of our suppliers. By submitting a complaint you agree to the processing of your personal data by Wise (Privacy Policy).

Service Providers
In order to provide our Services to you, we employ third party companies to facilitate the website (NationBuilder) and data collection (123formbuilder). These third parties have access to your Personal Data only to perform tasks on our behalf and are under a legal obligation not to disclose or use it for any other purpose.

Data Retention
We will retain your data for as long as it’s necessary, unless it is no longer required by the relevant authorities, the European Commission and the companies in this coalition. We will only access your data internally on a need to know basis, and we’ll only access or process it if absolutely necessary. We will always delete data that is no longer required by a relevant law or jurisdiction.

Cookies are small files stored on your device (computer or mobile device). We use these files to distinguish you from other users and see how you use our site, while providing you with the best experience. They also enable us to improve our services. We use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Your rights
Depending on the applicable laws, you may have the right to access the information stored about you. Your right of access can be exercised in accordance with the relevant data protection laws. If you have any questions about the use of your personal information, please contact us. Under certain circumstances, you may have the following rights: 



    1. You have the right to be informed;
    2. You have the right to rectification;
    3. You have the right to erasure;
    4. You have the right to restrict processing;
    5. You have the right to data portability;
    6. You have the right to object;
    7. You have rights in relation to automated decision-making and profiling;
    8. You have the right to withdraw consent to processing at any time by contacting us or unsubscribing from our mailing list using the unsubscribe link or in your account settings. Keep in mind withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal of consent;
    9. You have the right to file a complaint with a supervisory authority or another public body that is responsible for the enforcement of data protection laws.

Third-party links
Our Services may, from time to time, contain links to and from the websites of our coalition partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy
To keep up with changing legislation, best practice and changes in how we process personal information, we may revise this Privacy Policy at any time without notice by posting a revised version on this website. To stay up to date on any changes, check back periodically.

Contact us
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us immediately at [email protected] and/or [email protected].